Support

RMA Handling

TEWS Technologies works closely with an international network of distributors. In the unlikely event of experiencing technical issues, please get in touch with your sales channel directly to request the return of the defective hardware if necessary.

Hardware can only be returned to TEWS Technologies after a return authorization number (RMA) has been issued.

Defective hardware must be shipped in appropriate packaging, i.e. anti-static packaging. Please note that failure to comply with these instructions can lead to damage of the hardware and loss of warranty.

How to contact Technical Support

TEWS Technologies provides excellent technical support for all its hardware and software products. All TEWS’ support engineers are professionally trained to ensure in-depth support.

To receive fast and specific help please send an Email to support@tews.com.

Please include as detailed information about the technical problem as possible with your support request. Any information about the actually used TEWS hardware (complete order option, version/revision and serial number) and TEWS device driver (release information) and the used operating system can be helpful.

Where can I download the device driver for my TEWS product?

What is the Life Cycle Status of my TEWS product?

Do you offer information about CE-Conformity, RoHS and REACH?